At Pure Defense, your satisfaction and peace of mind are our top priorities — not just when it comes to home security, but in every part of your experience with us.
If you're not completely satisfied with your purchase, you may return it within 30 days of the delivery date for a full refund or exchange.
Email us at puredefense1712@gmail.com with your order number and reason for return. We'll respond within 1–2 business days with return instructions.
Once we receive and inspect your return, refunds are processed within 5–7 business days to your original payment method.
Return shipping costs are the responsibility of the customer unless the item arrived damaged or defective, in which case we'll cover the return shipping.
If your item arrived damaged or defective, please contact us within 7 days of delivery with photos of the damage and we'll make it right immediately.
Questions? Reach out to us at puredefense1712@gmail.com — we're here to help.
